Frequently Asked Questions

Please read our FAQ before sending us a message.

When will my order arrive?

Please allow 24-48 hrs for initial order processing (not including weekends or holidays).  Love Bug Apparel® uses United States Postal Service (USPS) First Class Mail for all shipments.  Once your package has shipped we will send you an email with a confirmation of shipment, which will include your tracking number. To check on the whereabouts of your package, simply enter the tracking number on the USPS website at www.usps.com. Most shipments take 2-5 business days once they have left our facility. All orders placed close to holiday season are not guaranteed to arrive on time by USPS and ordering during this timeframe is at customers risk. Any orders returned back to us from an insufficient or wrong address, the customer will be responsible for the reshipment of the package. While we do all that we can to ensure your order will be delivered on time, we cannot be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

How do your shirts fit?

Generally speaking, you won’t want to take off our best-selling unisex tees, featuring a uniquely soft tri-blend fabrication, modern fit, crew neck, and short sleeves.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don’t accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Was I charged twice?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the “Place Order” button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us ASAP!  Once we process your order in the warehouse (usually within 24-48 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add info@lovebugapparel.com to your safe sender list.

What is your return & exchange policy?

Items that are on clearance cannot be exchanged or returned.  All other returns/exchanges are honored up to 30 days of the original purchase date under several conditions:

1. Items must not have been washed.

2. Items must not have been worn, other than to try it on.

3. You must be the original purchaser.

4. Please include your original invoice along with a note stating what you would like to exchange.

5. All exchanges will be charged return shipping.  Once we receive your returned package, we will promptly get your items exchanged for the proper size. Before your exchanged items ship, we will send you a PayPal request for the shipping fees associated to return your package to you. It will not ship until the payment has been received.

** Please note, ALL returns are subject to a 10% restocking fee and you will NOT be refunded for your shipping costs.

Send us an email

Please take a moment to browse some of our Frequently Asked Questions. If we were unable to answer your question, simply send us an email via the box below.